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Frequently Asked Questions
What products does Arango offer?
ArangoDB is the native multi-model database. The Arango Data Platform adds enterprise features like governance, observability, and scaling. The Arango AI Suite extends the platform with GraphRAG, vector search, and co-pilots for AI workloads. An OEM/Embedded option is also available for ISVs and SaaS vendors.
What’s included in Enterprise Edition?
Enterprise Edition includes advanced features such as replication, failover, hot backups, enterprise security, extended sharding, governance, and SLA-backed support.
Do I need the Arango AI Services for AI workloads?
Not always. The Arango Data Platform already includes graph, vector, and search. Arango AI Suite are for enterprises building co-pilots, RAG pipelines, and agentic applications that need integrated AI tools, GPU acceleration, and governance.
What deployment options are available?
You can run Arango fully managed in the cloud (Arango Managed Platform), self-managed on your infrastructure (Kubernetes, VMs, bare metal), or embedded/OEM inside your own product.
Is there a free option?
Yes. ArangoDB Community Edition is open source and free for evaluation. It has has limits of 100GB and is not designed for commercial use.
What support options are available?
Arango offers three levels of support to match your needs:
Platinum: Includes a dedicated account manager, 12 expert sessions, Go-Live check, and 5 days of professional services training.
Gold: Adds 24×7 priority production support, a yearly architecture check, and 2 days of professional services training.
Silver: Provides onboarding assistance, help desk support, and bug reporting.